Privacy Policy
Bookbrite Study Abroad Advisers Pty Ltd
ABN 82 697 589 263
Effective Date: 31 May 2026
1. Purpose
Bookbrite Study Abroad Advisers Pty Ltd ("Bookbrite", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, hold, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian privacy laws.
By accessing our website, submitting an enquiry, using our services, or providing personal information to us, you consent to the collection, use, disclosure, and handling of your personal information in accordance with this Privacy Policy.
2. Who We Are
Bookbrite Study Abroad Advisers Pty Ltd provides:
- International education counselling
- Student recruitment services
- University, college and vocational admissions assistance
- Course and pathway planning
- Student visa support services
- Overseas Student Health Cover (OSHC) guidance
- Scholarship and accommodation guidance
- Education and career pathway services
- Related education consulting services
To provide these services efficiently, we may utilise employees, contractors, consultants, agents, related entities, and outsourced service providers located both within Australia and overseas.
3. Personal Information We Collect
The information we collect may include:
Identity Information
- Full name
- Date of birth
- Gender
- Nationality
- Citizenship information
- Passport information
- Visa details
- Photograph
- Signature
Contact Information
- Residential address
- Postal address
- Email address
- Telephone number
- Mobile number
- Emergency contact information
Educational Information
- Academic transcripts
- School records
- University records
- Qualifications and certificates
- Statements of results
- English language proficiency test results
- Employment history
- Curriculum Vitae (CV)
Financial Information
Where required for enrolment, scholarship, sponsorship, or visa purposes:
- Bank statements
- Sponsorship information
- Scholarship information
- Financial capacity evidence
- Tuition fee payment information
Immigration Information
- Visa history
- Travel history
- Immigration history
- Character declarations
- Supporting visa documentation
Website Information
When you visit our website we may collect:
- IP address
- Device information
- Browser information
- Website usage information
- Location information
- Cookie and analytics data
Sensitive Information
Where necessary and permitted by law, we may collect:
- Health and medical information
- Disability information
- Criminal history information
- Police clearances
- Special learning support requirements
Sensitive information will only be collected with your consent or where authorised by law.
4. How We Collect Information
We may collect personal information:
Directly From You
When you:
- Complete enquiry forms
- Request information
- Attend consultations
- Submit applications
- Communicate with us by phone, email, website, social media, or messaging platforms
- Attend seminars, webinars, or events
From Third Parties
We may receive information from:
- Universities
- Colleges
- TAFE institutions
- Registered Training Organisations
- English language testing providers
- Government authorities
- Sponsors
- Employers
- Parents or guardians
- Authorised representatives
- Related entities
- Service providers involved in your application process
5. Why We Collect Personal Information
We collect personal information for purposes including:
- Assessing education options
- Recommending courses and pathways
- Processing admissions and enrolments
- Communicating with education providers
- Assisting with student visa support services
- Responding to enquiries
- Managing appointments
- Providing customer support
- Verifying identity and documentation
- Managing client relationships
- Improving our services
- Conducting internal administration
- Managing compliance obligations
- Preventing fraud or unlawful activity
- Marketing our services where permitted by law
6. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to provide our services or where required by law.
Education Providers
We may disclose information to:
- Universities
- Colleges
- TAFE institutions
- Registered Training Organisations
- English language providers
- Scholarship providers
- Accommodation providers
Government Authorities
We may disclose information to:
- Australian Department of Home Affairs
- Australian Government agencies
- State Government agencies
- Overseas government authorities
- Regulatory bodies
Related Entities
Bookbrite may disclose personal information to related entities for administrative, operational, compliance, customer service, marketing, and service delivery purposes.
These entities include:
- Pioneer Global Pty Ltd (ABN 99 617 093 099)
- Pioneer Global Education and Migration Services Pty Ltd (ABN 17 665 091 690)
- Bookbrite Advisors Pty Ltd (ABN 51 690 091 224)
- Bookbrite Accounting & Taxation Advisers Pty Ltd (ABN 46 682 393 415)
We may also disclose information to future subsidiaries, associated entities, or businesses under common ownership or management.
Overseas Contractors and Outsourced Service Providers
To support our operations, we may engage overseas contractors, consultants, agents, and service providers who assist with:
- Student counselling support
- Application processing
- Admissions administration
- Customer service
- Document verification
- Data entry
- Marketing support
- Information technology services
- CRM management
- Operational support
These service providers may be located in:
- India
- Nepal
- Bangladesh
- Philippines
- New Zealand
- United Kingdom
- Canada
- Other countries where our support teams and service providers operate
By using our services, you acknowledge that personal information may be disclosed to these overseas service providers where reasonably necessary to provide our services.
Professional Advisers and Service Providers
We may disclose information to:
- Lawyers
- Accountants
- Auditors
- Consultants
- Cloud storage providers
- IT service providers
- Payment processors
- Marketing service providers
Legal and Regulatory Requirements
We may disclose information where required, authorised, or permitted by law.
7. Overseas Disclosure
As we operate internationally and provide services to students seeking education opportunities in Australia and other countries, personal information may be disclosed outside Australia.
Before disclosing personal information to overseas recipients, we take reasonable steps to ensure those recipients handle personal information in a manner consistent with Australian privacy requirements.
However, overseas recipients may be subject to foreign laws and may not always be subject to Australian privacy legislation.
8. Direct Marketing
We may send information relating to:
- Education opportunities
- Scholarships
- Visa updates
- Events and seminars
- New services
- Promotional offers
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
- Following the instructions contained in the communication
9. Cookies and Analytics
Our website may use:
- Cookies
- Google Analytics
- Meta Pixel
- Similar tracking technologies
These technologies help us improve website functionality, analyse visitor behaviour, improve marketing effectiveness, and enhance user experience.
You may disable cookies through your browser settings, although some website functions may not operate correctly.
10. Security of Information
We take reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification
- Disclosure
Security measures may include:
- Secure servers
- Encryption
- Password protection
- Multi-factor authentication
- Restricted access controls
- Staff confidentiality obligations
11. Data Breaches
If a data breach occurs that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches Scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
12. Access and Correction
You may request access to personal information we hold about you.
You may also request correction of personal information that is inaccurate, incomplete, out of date, or misleading.
We may require proof of identity before processing requests.
13. Retention of Information
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Comply with legal obligations
- Maintain business records
- Resolve disputes
- Enforce agreements
When personal information is no longer required, we will securely destroy or de-identify it where appropriate.
14. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy policies.
15. Privacy Complaints
If you believe we have breached your privacy rights, please contact us in writing.
We will investigate your complaint and attempt to resolve it within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on our website and will take effect immediately upon publication.
17. Contact Us
Bookbrite Study Abroad Advisers Pty Ltd
ABN 82 697 589 263
Email: admin@bookbriteadvisors.com.au
Phone: +61 470 428 407
Website: www.bookbriteadvisors.com
Privacy Officer
Bookbrite Study Abroad Advisers Pty Ltd